Quality Policy
Updated at 22-11-2021
Quality Statement
Castlenet Consulting Limited is an Information Technology Consulting Company that provides excellent bespoke services, which include Network Infrastructure Audit, Design, Implementation and Support amongst other specialized services. All activities of our organization are carried out in a systematic manner in accordance with documented policies and procedures that meet applicable stakeholders’ requirements.
Castlenet is committed to:
- Effective collaboration across every level of the organization and employee empowerment, promoting a quality culture throughout the organization
- Monitoring and improving our service provisions and processes, to ensure we are always giving our customers the best of our ability
- Providing sufficient resources for accomplishing our goals and objectives to the requirements of our customers
- Comprehensive training programs for management and staff promoting a “right the first time” attitude
- Ensuring our services adhere to industry standards, in line with the requirements of ISO9001:2015; The International Standard for Quality Systems
- Monitor the effectiveness of our quality systems with planned annual audits and customer satisfaction surveys to ensure quality service delivery.
- Satisfying statutory, legal and regulatory